Support and Additional Resources

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Welcome to our Winnoz support page!

If you experience any outstanding issues, please contact one of our representatives or email us at service@winnoz.com

Table of Contents

Haiim

Haiim Operating Guides

Haiim Product Deck

Haiim Vacuum-assisted Blood Collection System

Haiim Operating Tutorial

Haiim operating tutorial video cover

Haiim Quick Guide

Haiim quick guide cover

Instructions for Use (IVD)

Haiim Instructions for Use cover

Instructions for Use (RUO)

Haiim Instructions for Use cover

Instructions for Use (Italian)

Haiim Flyers

Haiim Double-sided Flyer

Haiim Lab Flyer

haiim labs flyer cover

Haiim Pharmacy Flyer

haiim pharmacy flyer cover

Haiim Clinic Flyer

Haiim clinic flyer cover

Haiim Marketing Images

http://test-winnoz.vulcancs.io/wp-content/uploads/2023/02/DSC05792.jpg
http://test-winnoz.vulcancs.io/wp-content/uploads/2023/02/SUN8944_壓縮.jpg
http://test-winnoz.vulcancs.io/wp-content/uploads/2023/02/SUN8936_壓縮.jpg
http://test-winnoz.vulcancs.io/wp-content/uploads/2023/02/SUN8911_壓縮-1.jpg
http://test-winnoz.vulcancs.io/wp-content/uploads/2023/02/SUN8893_壓縮.jpg
Haiim Vacuum-assisted Blood Collection Device

Troubleshooting for Haiim

Problem: Haiim does not enter airtight (blue light) mode, or enters airtight mode but no suction is experienced.

Please confirm that the Cassette position should be correctly aligned with the micro-collection tube.

Haiim troubleshooting inserting casette

Make sure the cassette is attached to the main device well. Insert the cassette parallel to the table.

haiim troubleshooting casette insertion

Do not tilt the cassette to attach it to the main device.

Ensure the subject's finger is relaxed and in the correct position.

If none of the above steps work, try replacing the cassette. Contact us if the problem persists.

Problem: Haiim device light changed from blue to green during blood collection.

Relax your wrist, hand, and finger. It is recommended to use a blood collection pillow.

Try to keep your finger straight while remaining relaxed.

Do not push down on the cassette or otherwise apply pressure with your hand.

Try to stay relaxed and avoid moving the finger during blood collection. Contact us if the problem persists.

Problem: Blood splashed upwards and blocked the filter.

Replace the cassette. Ensure that the new cassette is assembled and inserted into the main device correctly.

Problem: Need to acquire greater blood collection volume.

Use a new cassette (and a new microtube if appropriate) and perform a second blood collection using the same fingerprick site. Ensure that the new cassette is assembled and inserted into the main device correctly. 

eGGi

eGGi Product Information

eGGi Brochure

eGGi Product Deck

eGGi Molecular Detection System

eGGi Marketing Images

eGGi-new (去背有陰影) (with Logo)-01
eGGi-new 面板P圖 (with Logo)-01
操作-2
eGGi實機(去背)-01
eGGi實機(灰色背景)-01
eGGi機台(for IFU機台設置說明圖)
IMG20210806145020

Troubleshooting for eGGi

Problem 1: The time is incorrect after a long period without usage, or the "RTC not responding" message shows on the screen
Step 1: click the bottom left gear icon to open settings
Step 2: select timezone and time
Step 3: choose your timezone Step 4: press Ok
Step 5: choose the correct time Step 6: press Ok
Step 7: the correct time should be displayed.
Problem: the Tp vlaue of positive control shows N/A in the experiment, or amplification curve looks weird.
Step 1: adjust the baseline time setting to exclude early noise. We recommend excluding the first two minutes. Step 2: extend the reaction time. Step 3: check sample quality.

Problem: Calibration failed

Problem: calibration failed.
Calibration failure scenario A: dye readouts are zero. Solution A: check the dye. There should be no bubbles. Solution B: check the LED. To check for malfunctions, start calibration and immediately open the lid to see if the LED is lit up.
Calibration failure scenario B: the water value is over 100. Solution: please check for air bubbles and examine the optic filter. Do not use tap water. Use deioninzed or filtered water. Calibration failure scenario C: the dye value is under 100. Solution: please prepare dye strips again.

Problem: The file failed to copy to the USB.

Problem: the file failed to copy to the USB. Solution: ensure the "File copy finished" message displays, then select main menu to exit. Eject the USB flash drive from the port.

Problem: The data cannot be opened, or the file format is corrupted due to incorrect saving.

Problem: the data cannot be opened, or the file format is corrupted due to incorrect saving. Solution: Please make sure the "Finish!" message displays on the screen after saving data from an experiment. DO NOT turn off the power at this step! Instead, press "Return" to go back to the main menu, before finally turning off the power.
Problem: unable to read the USB properly or error messages appear after insertion.

If none of the above steps solves your problem, please contact a team member for further support.

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